APA Style

Zeithaml, Valarie A.. (1990). Delivering Quality Service : Balancing Customer Perceptions and Expectations . New York: The Free Press.

Chicago Style

Zeithaml, Valarie A.. Delivering Quality Service : Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. Text.

MLA Style

Zeithaml, Valarie A.. Delivering Quality Service : Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. Text.

Turabian Style

Zeithaml, Valarie A.. Delivering Quality Service : Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. Print.