APA Style
Zeithaml, Valarie A.. (1990).
Delivering Quality Service : Balancing Customer Perceptions and Expectations .
New York:
The Free Press.
Chicago Style
Zeithaml, Valarie A..
Delivering Quality Service : Balancing Customer Perceptions and Expectations.
New York:
The Free Press,
1990.
Text.
MLA Style
Zeithaml, Valarie A..
Delivering Quality Service : Balancing Customer Perceptions and Expectations.
New York:
The Free Press,
1990.
Text.
Turabian Style
Zeithaml, Valarie A..
Delivering Quality Service : Balancing Customer Perceptions and Expectations.
New York:
The Free Press,
1990.
Print.